It’s not good, no. More accountability at the top would be preferrable, I’d imagine.
You also have to take into account that many customers haven’t felt treated very nicely over quite a long time now. There’s definitely some pent-up feelings getting released as a result of people finally achieving functional boycotts.
I don’t, in fact, have to take that into account. I’m not making excuses for people who like being dicks on the Internet. Choosing a scapegoat to lash out at makes this worse, not better.
It’s not good, no. More accountability at the top would be preferrable, I’d imagine.
You also have to take into account that many customers haven’t felt treated very nicely over quite a long time now. There’s definitely some pent-up feelings getting released as a result of people finally achieving functional boycotts.
I don’t, in fact, have to take that into account. I’m not making excuses for people who like being dicks on the Internet. Choosing a scapegoat to lash out at makes this worse, not better.
I’m not making excuses. Just expressing how I understand it.
I get how bloodthirsty people can get and how little rationale thought comes with it.