“In order to provide a higher-than-average, dependable wage, we shifted to a no-tipping model and doubled the hourly rate to more than $30/hr for our service staff. This shift also benefits our guests, who can enjoy Casa Bonita without incurring unexpected costs,” management said.
Even for businesses that do have tipping, I generally don’t go back if I have a bad service experience. There’s at least one place that comes to mind where the server was a complete douche to us. Sure it was just one of the employees and the rest were fine, but that was enough for me to decide that there are other places with better service and better food.
I honestly considered tipping 9/10ths of a cent and letting them figure out what to do with that. Ended up leaving 15% though because the reality is that server probably was getting paid like garbage anyway.