• It’s probably wishful thinking, but I could see this possibly curbing some of the entitlement people can get when using a tip-based service. And that makes for a better work environment.

    • The article doesn’t go into details (great journalism people, high-fives all around), but it sounds like they eliminated compulsory tipping where gratuity is added to the bills automatically. If customers really want to tip for exceptional service, I don’t think anyone will stop them.