For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.

  • I’m with the “Touchscreen for GPS or Phone mirroring”, physical knobs for EVERYTHING else. My Jetta has a physical button for changing the song on the wheel. It’s got physical knobs for temperature control and lights. I mirror the phone for GPS and music and never use the touchscreen otherwise.