As always, the paying user has the worst experience. “Purchase” a show, can only watch on a certain console of a certain brand, no transfers, no backups, then it suddenly disappears from the library and nothing can be done.

If media companies insist on draconian DRM, then they should pay for full refunds to their loyal customers when one day they decide to delist that specific show.

  • Absolutely insane.

    I can understand extreme cases, like some sort of disputed IP where their contact to sell the content turns out not to be with the actual rights holder, resulting in no longer serving the content (with an unconditional full refund). But past that they should be legally required to host the content until the heat death of the universe.

    •  SamXavia   ( @SamXavia@kbin.run ) 
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      2 years ago

      Yeah this is one of the reasons I’ve been slowly moving my gaming time over to Steam as they very rarely do stuff like this and if they delist the game, if you’ve already purchased the game you can still play it 99.99% of time. Sad to see Playstation go down this route.

      •  Grunt4019   ( @Grunt4019@lemm.ee ) 
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        2 years ago

        Unfortunately it’s the same situation on steam. You are only buying licenses to games you don’t actually own it, they can be taken away at any time with no recourse. Steam might be doing good now in this regard but it’s hard to say if it will stay like this forever.

    •  meseek #2982   ( @ultratiem@lemmy.ca ) 
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      2 years ago

      Give it another 10 years, you won’t “own” anything. It’ll be “licensed.” Weird tho. Digital content is endless. But you can’t consume it into extinction; physical things are finite, but we’re like here take it! It’s yours! Call a cop or shoot anyone trying to take it.

      Seems backwards to me.

      •  Moonrise2473   ( @Moonrise2473@feddit.it ) OP
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        2 years ago

        There was probably nothing Sony could do

        Wrong, Sony could issue full refunds to customers or ask WB the royalties back. Sony should had a clause in their contract with discovery that allowed them to host the video files indefinitely, if it was voided all the royalties to be refunded as a penalty fee.

        When Google closed their digital magazine store, they let users download the PDF or to get a full refund.

        Google again, closed stadia and everyone got a full refund even if all the devs were paid

        When a game is delisted on Steam, Valve continues to host the files for previous customers.

        But here no, they already got the money, they know that console users are used to just STFU, they saw that they can save a lot of money by deleting hundreds of TB of video content, and seized the opportunity

        At least have the decency to do a partial refund where only the royalties paid to Discovery are kept. Or if not a money refund a store credit as goodwill. Or a prorated refund/store credit according to how many times it was viewed. Never viewed = full refund, viewed once, keep the price of a rental, and so on. Or force WB to transfer the license in another digital locker.

        But no, nothing.

        Had I purchased that video content just to see it disappear from my archive, I wouldn’t ever trust them anymore for future purchases and exclusively resort to piracy. (Well I do it already but this is an example) It’s a lose-lose situation for Sony and for WB. The rightholders do extensive campaigns “please pay for movies and show, don’t steal them”, then if someone believes them and *purchases" the video content, he is the one that will actually get something stolen

  •  MonkderZweite   ( @MonkderZweite@feddit.ch ) 
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    2 years ago

    “But you only ever owned a usage-license, which we now suspended” strawman argument incoming.

    Well duh, then i don’t have “buyed” but rented it. Usage of those terms by platforms should be sued as misleading.

  •  CaptObvious   ( @CaptObvious@literature.cafe ) Banned
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    2 years ago

    And this is why I never “buy” media online. If I can’t own the media and enjoy the content whenever and wherever I want, it’s rented. I may be ok with that, but I never let them claim that it was a sale.

    •  Zink   ( @Zink@programming.dev ) 
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      2 years ago

      I still like having a console strictly for games, but not for media stuff. Plus since it’s an Xbox, you can subscribe to Game Pass and treat every game as a rental.

      That doesn’t do anything to help game preservation though, which sucks. But between the sheer volume of games and the “every game is a rental” attitude, I treat new games as a one-time experience that I probably won’t care about returning to.

      Fortunately though, the games I care most about having access to forever are easily backed up and can be played with an emulator if necessary.

      • In many countries that wont work. The Terms of service need to only include reasonable and expectable clauses, as they are not negotionable.

        And “purchase doesnt mean ownership, we take it from you anytime we want” is neither reasonable nor expectable.

        Also this should run under criminal fraud imo. The customers were deliberately deceived by the term “purchase” into believing they would be granted ownership.

    •  ddkman   ( @ddkman@lemm.ee ) 
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      2 years ago

      To be fair, Sony might go for that. This is incredibly embarrassing for them as well, and it does erode the trust in their service which is really important for a marketplace like this. Sony will be handing out coupons probably, but this is still damage to their brand.

  •  ddkman   ( @ddkman@lemm.ee ) 
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    2 years ago

    I think when this happens you DO get a refund, (usually a coupon for the same service, but still). This is a situation where villanizing Sony would be, but not necessarily correct. Obviously they have no interest to remove previously purchased content from user libraries. (like this).

    So the question is, on what possible grounds can a company change licensing AFTER sales have been made. This is the same fucking mess as with the soundtrack being retroactively removed from GTAIV. How is this legal?

    • A coupon for the same service is not and does not resemble a refund.

      Yes, villainizing them is entirely correct. If they sold the license 100 years ago and stopped providing it, they should be legally liable for a 100% refund of the purchase price, plus interest. If they fucked up their contracts in a manner in which they aren’t able to serve the content to purchasers until the end of the time, it’s entirely their own problem.

      •  ddkman   ( @ddkman@lemm.ee ) 
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        2 years ago

        When companies fight regulations they use statements THIS unreasonable to fight better legislation, for framing everyone who supports better regulation, as completely unreasonable whining anti capitalistic bigots, who just want regulation that makes conducting any business basically impossible.

        With this logic, if your DVD rots, does the company who originally released the DVD owe you a full refund plus interest?

  •  KpochMX   ( @KpochMX@lemmy.dbzer0.com ) 
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    2 years ago

    This is why i hate digital only and no more game disc, also battlepass and dlc.

    you own nothing but pays the full price for the permission to play and they cant remove access at any time.-

    Marvel vs capcom 2 its my favorite game and they removed from store, i know is about licensing but they will not come to my house for the DVD Disc right?