Air Canada has been ordered to compensate a B.C. man because its chatbot gave him inaccurate information.
  •  Rob Bos   ( @rbos@lemmy.ca ) 
    16•9 months ago

    My only complaint here is that the judgement should have had way more punitive fines. A simple refund was not enough compensation for the horseshit they put him through, and is in no way enough motivation to stop the practice of providing misinformation.

    •  doctordevice   ( @doctordevice@lemm.ee ) 
      10•9 months ago

      Seriously, this guy should have been awarded the refund, all legal fees, and at least a couple thousand on top of that for damages. Anyone who’s been on the receiving end of corporate bullshit and tried to fight back knows the extreme stress that can put you under.

      Obligatory: Fuck you, Comcast, you dirty thief.