“We deeply apologize that our corporate methods were exposed this efficiently.” -Asus
Pffffffffffff…believe it when people start reporting not being fucked and fleeced
This is exactly what happened with the motherboard fiasco last time. Spoiler, nothing changed.
Intel NUCs go to Asus for repair now. I had to send one in after it died.
- The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
- the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
- they didn’t send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn’t explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
- they couldn’t find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it
Everything makes sense now.
Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn’t cost much with all their denials)?
Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel’s models too.
Ah, okay. I appreciate the fact check.
The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
Ah, I had that happen with my monitor from them, too. It took a lot of doing just to get the case created.
This article doesn’t address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.
it’s now going to revise its prices for repairs outside of warranty
That seems to ignore the other issues surrounding it
Just like in the Gamer’s Nexus video. At least they’re consistent
Huh. I had a Predator monitor that was diagnosed with mysterious “liquid damage” when it stopped working. Considering it’s well up and above the desk, that would have taken some work.
I’m wondering if I should try again?
Its not even an apology. And not even offering to fix the people they screwed over.
Goodbye Asus. Forever
I unfortunately went with them fairly recently for a video card now that EVGA is no longer making them. I would have picked something else if I’d seen the crap before.
I need to build a new pc soon. Mine is currently 10 years old and it’s showing its age. I just don’t know what motherboard manufacturer to go with! I’m currently using an asus mobo that has been great and solid for a decade, but… I want to support a good company.
Had no problems with MSI