LPT: if anybody needs to but can’t get through to Centrelink, go into one of the services Australia branch. If they can’t fix your problem, they’ll connect you to an internal number which doesn’t just hang up on you.
It’s fucking disgraceful that they don’t even answer the phone anymore. Seriously one of the stupidest things they’ve rolled out. There’s no ifs or buts about it, it’s disgusting and needs to stop.
You can also try calling the complaints number and they can do the same thing as the branch people, but I’ve heard conflicting reports about this. It used to be how you had to get through, but I’ve heard recently that sometimes that number just hangs up on you too. But if they do answer, they’ll will usually just put you through to a non hanging up number, at least if it means you won’t make them do the paperwork to lodge a complaint.
Also, when you do get through, please try to remember that they’re just minimum wage people doing a shitty job. They don’t make the phones hang up on you, and they aren’t the reason your claims take months to process, or you were underpaid, or whatever’s gone wrong. You catch more flies with honey than with vinegar. You can express your annoyance to them, but abusing or yelling at them doesn’t fix the problem, and won’t make them answer quicker.
If you really want somebody to yell at, write a letter or email to your local MP. Or the minister for social services. Or anyone else who’s penny pinching tactics caused this whole mess
Also remember you’ll get through this soon, even though it doesn’t feel like it in the moment
its amazing how i had the exact same issue 24 years ago.
fuck centrelink and every government that have come and gone since. also fuck their enablers in the media.
i guess the only thing that has improved is now you have a mobile with speaker phone and still get shit done around the house while on hold… we only had a tethered landline and had to sit there like a chump (also had to walk 15 miles through knee deep snow to stand in line to submit your forms! but the freak show was hilarious).
knee deep snow
Um, snow here? Where was this centrelink? Up top of Mount Clifford?
Instead of snow, are you sure it wasn’t asbestos? Theres lots of that in certain places around here.
Also, when you do get through, please try to remember that they’re just minimum wage people doing a shitty job. They don’t make the phones hang up on you, and they aren’t the reason your claims take months to process, or you were underpaid, or whatever’s gone wrong. You catch more flies with honey than with vinegar. You can express your annoyance to them, but abusing or yelling at them doesn’t fix the problem, and won’t make them answer quicker.
You can also ask for a supervisor if you’re having a communication problem with the first person you speak to. Centrelink staff don’t know anything about your personal circumstances beyond what it says on their screen, which can be incorrect or just using department terminology that means something different to what it sounds like at face value. For example, depending on how long you’ve been submitting medical certificates due to a temporary mental illness, they may start rejecting them and referring to your mental illness as “permanent”. They will try to tell you that medical records you’ve submitted indicate that you have a permanent disability, even if you’ve never submitted any medical records or testimony that suggest this. In this kind of situation it can be helpful to get a supervisor to clearly explain how their internal system works and why you have been moved to what they call the “permanent” stream, instead of just getting these out of context brick wall responses of “well on this date you told us you had a permanent disability” that make absolutely zero sense.
Perhaps there was a better way to phrase it, but I meant that their job is shitty, not that they themselves do shitty (quality) work
I wasn’t disagreeing with anything you said, though I have witnessed Centrelink staff putting a minimum amount of effort in when dealing with clients over the phone. Just sharing information that may help others get something out of a phone call that seems like it’s going nowhere.
Fair enough, my apologies. It seemed like you interpreted my line referring to them as people making minimum wage doing shitty work as accusing the staff of always doing shitty work.
Nah not at all, the majority of the conversations I’ve had or witnessed with Centrelink staff have been positive ones.
Me too
Centrelink is long overdue to be entirely scrubbed out.
Seriously. They keep pointing at “dole bludgers” and screaming about how much money they’re costing, meanwhile they waste billions on just paying the staff and maintaining the robot systems that “weed out” people who don’t need any assistance (along with thousands who do), while not even getting rid of half of them.
In every system, there comes a point where it’s cheaper to just deal with people exploiting it after the fact, than to invest in systems to prevent those people. And when you factor in the suffering of real people in need, we crossed that point years ago
Centrelink is an absolute blight on the country
That’s the point of running it so poorly. Axe another public service and idiots will thank them for it.
Or, wild idea. Get a job
Seriously though, there is a multitude of other reasons why people might be calling centrelink
What about those calling centerlink to sort of maternity leave because their employer screwed them out of job whilst pregnant? What about people who were stood down cause of the economy and needing support to get back on their feet? Also, and hear me out on this one, what about you not being a fuckhead?
If most cunts got jobs wait times would be less for actual use cases.
You can’t tell me you don’t know of someone on the doll who’s capable of working but doesn’t
You can’t tell me you don’t know of someone on the doll who’s capable of working but doesn’t
Genuinely? No. I dont. I don’t know anyone on the doll at all. My own interactions with centerlink have been extremely limited but all legitimate and I get screwed like everyone else seems to.
I’m not saying people don’t rort the system. I’m not saying that we shouldnt do something about those that do. I am saying people are falling through the gaps who have a genuine need and thats a real issue, but your focus seems to be more on those doing the wrong thing and ignoring those who need help!
Hence, kindly, I suggest you get some perspective and stop making love to your own skull!
Wow! Why didn’t they think of that???
You’re becoming a bit of a revolutionary here! Maybe you should figure out how to solve world hunger next…
Yeah just eat more, it’s simple man