ISPs tell FCC that mistreated users would switch to one of their many other options.

Hahahahahahahahahahahahaha

    • Pup Biru ( pupbiru@aussie.zone ) English
      14·
      2 years ago

      in a certain stupidly narrow definition of “just as good” that’s not necessarily wrong wrong

      5G has a theoretical max of 10gb/s, so ignoring all other factors where it’s significantly, and also ignoring reality in the face of theoretical maximum

      5G is stupid cool!

      just some people can be stupid stupid

  • Cousin Mose ( undefined@lemmy.hogru.ch ) 
    23·
    2 years ago

    Is that the same customer service who doesn’t know what IPv6 is and says I need a business account for a static IPv4 address (which has nothing to do with IPv6)?

    Meanwhile a random guy on Reddit six years ago figured out their network doesn’t provision IPv6 unless you get a specific model that ignores the lack of provisioning and provisions it anyway.

    Okay

  • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) English
    12·
    2 years ago

    Kind of true, maybe? I have a small local provider. I pay for 1000/1000. I get consistently 950/1100. I have not needed customer support since the day I turned on the modem.

    So, if by customer service they mean they serve customers so well that I don’t need to think about it, then yes! 7 years and counting with them.

    • v_krishna ( v_krishna@lemmy.ml ) English
      5·
      2 years ago

      Same here. Sonic fiber and I’ve had 0 issues. Pay less now than I did for much much slower cable internet before and I think we’ve had 1 maintenance and 1 outage in the last 4 years. Just checked speed test on my modem and it 941 down 942 up.

      • apotheotic (she/her) ( apotheotic@beehaw.org ) English
        1·
        2 years ago

        Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I’m gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I’ll fill in a survey about my experience which will only take a minute of my time, I’m probably not gonna feel too positive about their cs quality.

  • Notamoosen ( Notamoosen@lemmy.zip ) 
    8·
    2 years ago

    I’m fortunate to live in an area with two wired broadband providers. And wouldn’t you know it, they don’t have to enforce data caps here for some reason. I’m sure it has nothing to do with the fact that a customer can leave whenever they want.

  • oxjox ( oxjox@lemmy.ml ) English
    7·
    2 years ago

    I’ve had Verizon Fios for about twelve years. They’ve actually lowered my bill three times and increased my speed once without me asking. That’s why I haven’t switched and will always seek them out in the future.