Okay, this is just stupid! One of the benefits of having a #website is that people can access your services at any time, day or night, right? Well, I just went to the #SocialSecurity website to try and get a benefit verification letter, which I need because I’m trying to reestablish a #VocationalRehabilitation case. I clicked “Sign In” and was greeted by this message:
This service is not available at this time.
Please try again during our regular service hours (Eastern Time):
Day Service Hours Monday-Friday 4:15 a.m. - 1:00 a.m. Saturday 5:00 a.m. - 11:00 p.m. Sunday 8:00 a.m. - 11:30 p.m. Federal Holidays Same hours as the day the holiday occurs. If you need immediate assistance:
- You may call us Monday through Friday: 8:00AM - 7:00PM at: 1-800-772-1213
- If you are deaf or hard-of-hearing, call our toll-free TTY number: 1-800-325-0778
This of the website limitation is especially frustrating for me because I have a #Non24HourSleepWakeDisorder and an unpredictable schedule. It feels like the website is designed without thinking about people like me who need flexibility.
Has anyone else out there had similar issues with government services or other websites?
#Vent #Venting #Disability #ChronicIllness #Accessibility #DisabilityRights #InclusiveDesign #GovernmentServices #PublicServices
@disability@a.gup.pe @disability@beehaw.org @disabilityjustice @accessibility @chronicillness @spooniechat @spoonies
@RareBird15 @disability@a.gup.pe @disability@beehaw.org @disabilityjustice @accessibility @chronicillness @spooniechat @spoonies Yeah, that one is an unfortunate acception.
@RareBird15 @disability@a.gup.pe @disability@beehaw.org @disabilityjustice @accessibility @chronicillness @spooniechat @spoonies So it’s offline for a few hours overnight, probably having to shut down for batch processing, they’rerunning the databases off an almost 40 year old system. It’s why some banks do the same.