I was just forwarded this someone in my household who watches our server. That’s it folks. I’ve been a hold out for a long time, but this is honestly it.

They want me to pay to stream content that I bought from my hardware transcoded also on my hardware.

I’ll say it. As of today, I say Plex is dead. Luckily I’ve been setting up Jellyfin, I guess it’s time to make it production ready.

Edit I have a Plex Pass. More comments saying “Just buy a plex pass” are seriously not getting it. I have a Plex Pass and my users are still getting this.

  • i_stole_ur_taco ( i_stole_ur_taco@lemmy.ca ) 
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    2 years ago

    I have a Plex Pass and my users are still getting this.

    To be crystal clear to anyone getting this email: if the server admin has a Plex Pass, users need to do nothing to continue as normal. The streaming pass is only for users who aren’t connecting to a server that has a Plex Pass.

    What I find shitty about this is that it’s being indiscriminately sent to every Plex account. There’s bound to be lots of people who don’t understand what this means who will be tricked into buying a streaming pass they don’t need at all. I’ve been getting messages from my users all day asking wtf is going on, and I’m getting tired of trying to convince them to just ignore the email.

    • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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      2 years ago

      That’s where my head was. If anything, it threw all of my users into a panic, thinking that they had to suddenly start paying. I had a couple immediately uninstall the apps. I don’t blame them, the way it was worded it was pretty much pushing them that they had to. Plex undid years worth of trust right there with them.

      • sugarfoot00 ( sugarfoot00@lemmy.ca ) 
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        2 years ago

        What gets me is that they didn’t message plex pass holders about this first. I would have gladly let my users know that they need to do nothing. Instead I’m fielding all kinds of panicked messages.

        • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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          2 years ago

          Same. Their wording was obviously meant to push them into just buying the membership. They chose language that sounded like you have to buy it ~or talk to your server admin~.

          It should have been “Talk with your server owner, <> to see if you need to purchase a subscription or not”. Language like that would be very clear - but they chose not to do that.

          Or even better. <>, which is ran by <> already has a plex pass subscription, you can continue watching without a subscription! Gee, how nice that would have been.

    • I guess if they know that the user only connects to one server that has a plex pass then they can filter down the email, the thing that keeps me from trying to move to jellyfin yet is that most of my users use multiple servers as a lot of my friends host plex so we cross share to get more coverage

    • remon ( remon@ani.social ) 
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      2 years ago

      I asked around a bit, but so far none of my users have recieved an email. Other people with their own server (and a plex pass) also haven’t gotten any complains. But I pretty much only have two types of users, own server + plex pass or no pass but almost certainly only connected to my server (mostly family).

      It seems the e-mails were quite selectivly send out only to people that were actually affected by the change.

      • i_stole_ur_taco ( i_stole_ur_taco@lemmy.ca ) 
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        2 years ago

        Given Plex’s users, I think it’s appropriate to notify everyone with a Plex account for changes like that. No issue there.

        What I take issue with is that email. It’s at best lazy and at worst manipulative. It’s worded like “if you stream media you need to buy this new pass”. Ok, clear. This free app I use now costs money.

        But then they slap on “alternatively, if you connect to a server with a Plex Pass don’t worry about it”. But that’s not something the majority of consume-only users are going to understand. I have about 15 regular users and the only one who knew what that meant was the one who runs their own Plex server.

  • macniel ( DmMacniel@feddit.org ) 
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    2 years ago

    They can just adjust their pricing like that without a warning before hand? Who do they think they are?

    Sad to see Plex becoming another target of enshittification.

    enjoy intro pricing on a Remote Watch Pass

    why would someone enjoy paying for what was free?!

    • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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      2 years ago

      Right? Absolutely ludicrous. I can’t get over how they can be so arrogant to think they deserve money for that. It’s core functionality that existed before they forked off of emby. They didn’t even write that code. Then they have no infrastructure for it, because it transcodes and streams from my server over my network. Any infrastructure they have in that process is nothing I wanted (looking at the auth that for some reason needs to phone home).

      No, this is too far, I’m officially leaving Plex.

      • masterspace ( masterspace@lemmy.ca ) 
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        2 years ago

        Incorrect.

        They are not charging for local streaming on your network. They are just charging for remote streaming, something that wasn’t part of emby, does use their servers and network bandwidth, and chews up a huge amount of development time.

        For comparison, do let us all know which media server youre jumping to that supports secure and seamless remote streaming across a wide variety of devices and ecosystems

        Just buy a lifetime Plex Pass and pay for the software you use. If you had years ago this wouldn’t be a problem and you literally would not notice that money being gone at this point.

        $150 to perpetually operate a media server with free software updates is a ridiculous deal.

  • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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    2 years ago

    and what the hell do they think they deserve my money for anyway? What feature have they brought server owners over the last… 2 or 3 years? Seriously what have they done for us? Last thing I remember is credit skip - which was years ago now.

          • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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            2 years ago

            It’s literally just pointing them to my IP. It’s a bit of networking. How many manual connections have I set up? Most of them. I have DNS. I opened up 32400. That’s also all I had to do to get streaming to work with Jellyfin. Literally the only difference in getting Jellyfin “remote streaming” up and running is giving my users their username, password, and (DNS or IP) address.

            That’s literally all plex is doing. It’s a dynamic DNS service, that tells your users how to connect to you for you. DynDNS or any dynamic DNS service can do that for you for like, 2 dollars a year, if not for free - or you can pay for a static IP. If someone can run a plex server, then they have enough networking knowledge to be able to set up dynamic dns.

            • sudneo ( sudneo@lemm.ee ) 
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              2 years ago

              Plex works even without DDNS and port forwarding. What you are talking about is otherwise not possible for people with restrictive firewalls or with CGNAT.

              I agree with you that if you expose the service through the internet, then yes, it’s just a DDNS remapping and their costs are tiny, but if you don’t it does go through their infra.

              • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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                2 years ago

                It does, and I concede that, but they do nag you constantly about it. And honestly, if that was the case then I’d say they could charge on that if they were clear why they had to all of a sudden after 10 years, but then I would say it should just be a charge to use their relay network, and have it be easily opt-out able. Maybe a guide on how to set it up yourself

  • twinnie ( twinnie@feddit.uk ) 
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    2 years ago

    I’m all for switching to FOSS alternatives but this is like complaining that video game companies charge you for playing games on your own computer. Maybe they’re just struggling financially.

  • dirtycrow ( dirtycrow@programming.dev ) 
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    2 years ago

    the people giving their bandwidth away for free now want money to pay their bills?

    To clarify, I disagree with needing an account (sharing my email) with Plex in the first place, and personally would not purchase what is essentially a CDN or VPN depending on how plex distributes your content to your end users. However, from these comments it seems like this was a free service they offered and now want money for it, because it is not profitable. Enshittification? Sure, but not unexpected. Apparently this doesn’t affect you if you stream locally either.

    This does complicate things though since now users have to consider paying a subscription for network security or begin distributing OpenVPN configurations to people. In some cases it won’t be possible, like on your TV.

    I’ll share my secret: configure your VPN so only select traffic is sent down it and if you’re on iOS, AirPlay it to the television if it supports it. Or you can connect a raspberry pi up to it.

    • BakedCatboy ( BakedCatboy@lemmy.ml ) 
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      2 years ago

      I’m not gonna deny that there are definitely lots of Plex fanboys, but there are also definitely a number of issues that legitimately makes it hard to switch.

      For example right now, I can cast from Plex to my Chromecast. In Jellyfin, the cast menu just shows “Play on my device”. Afaik the only alternate app that also supports Chromecast is streamyfin, which seems to be in beta because the cast menu shows icons for my Chromecasts but no name and won’t let me select them.

  • Kyle ( Kyle@lemmy.ca ) 
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    2 years ago

    They sent the same message out months ago, and sent it again recently to all users. Nothing has changed since the first email. Plex pass owners that run a server are fine and can still stream to their users.

    I guess lots of people missed or didn’t get the first message/outrage on fediverse the first time it happened.

    Took me a bit to realise people are still talking about the same thing and that this isn’t new.

    I’ll move over to jellyfin once the features ease of use and security parity is there. Or if Plex becomes a security issue by being hosted in the states. Until then I’m going to keep milking my Plex pass lifetime account from 10 years ago.

    • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) OP
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      2 years ago

      I’ve been trying it out for a few months. Parity is there. This is what finally convinced me it was time to leave. I’m a plex pass lifetime member, but I don’t like features that have been free for years suddenly requiring a monthly subscription. It’s time.

      • Kyle ( Kyle@lemmy.ca ) 
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        2 years ago

        I can agree with you that I love free software. But I’ve always been aware that it’s not. I’ll be pissed if they paywall new things behind a new subscription even for lifetime members though.

        I was really close to setting aside time to mess with jellyfin but a lot of people on the fediverse have been raising alarms about security issues if you are sharing with others over the web. I can’t comprehend what they are but it’s put that project on pause since everyone is happy with the Plex server right now.