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I hope ticket systems have ways to assign priorities to users, so you can deprioritize any future requests coming from them
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seniority of the requester. damn. there’s a way to ensure that critical business functions are possibly stalled excessively.
hopefully requester priority was just reference
Malicious compliance to the rescue.
Call them just to say “ticket closed” and hang up.
Opens ticket
Ticket only says “read customer email and advise”
Email chain is a mile long going back 3 months
Closes ticket with “please clearly and concisely explain the problem in the next ticket you open”
3 day SLA on our tickets, so back to the end of the line they go.
Email chain is a mile long going back 3 months
Oh yes, I love those. Maliciously complying would mean taking the morning to read that novel, thoroughly.
Maliciously complying would be to have an llm extract the relevant info from that pile and log half an hour anyway.
That kills my KPI though. Closing a ticket and marking it resolved in 45 seconds catapults my KPI.
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