As long as the sample size is large enough outliers can be absorbed.

Oof, I totally get the frustration of this person. I hate questionnaires because they often have logical fallacies or edge cases that they’ve missed. If it is a questionnaire about a systemic issue, I feel that it lacks complexity to see these edge cases. But if it is about a personal issue, it’s even worse because then my edge case isn’t even considered in the questionnaire.