Today at the grocery store a sweet older lady approached me and asked if I knew anything about computers. I said yes I do, and she produced a mouse saying that her son set up Linux mint for her and she was wondering if the mouse was compatible. It needed kernel version 2.6 or newer so I said that the mouse should work, guessing mint itself was probably newer than that kernel. Happy with my answer, we chatted a little, then she thanked me and left.

It was a nice experience, so I thought I should share!

  • i worked in sales long enough to know that No, No sweet older lady ever spoke those words to you “setup on linux mint” and include the capacity for understanding hardware compliances? did everyone in the store clap too? but…it would be a nice fantasy ngl

    •  zabby   ( @zabby@lemmy.blahaj.zone ) 
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      10 months ago

      With what I’ve been through, I’m beginning to wonder if OP is telling the truth 😂

      About 7 years ago I got a call from some random lady in her 70s. Turns out her husband passed away not long ago and every computer in the house had Linux Mint installed. She needed someone to help her with some various simple techy things that her husband used to handle.

      I couldn’t help but wonder how this random lady got my phone number. Turns out that one day, my Grandfather went on a walk down the road and this lady was outside tending to her garden. I have no clue how the conversation shifted to the topic of Linux, but it did. And my Grandpa knew I was in college for Computer Science, so he just volunteered me for this task.

      Fast forward to today and I still help her out once or twice a year with whatever random questions pop up.

    •  phx   ( @phx@lemmy.ca ) 
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      510 months ago

      Uh my grandparents have Linux on their machine (set up a decade or more ago after I got sick of cleaning out malware/incredimail installs). They know enough to ask if stuff works on Linux though might not know to ask about Mint/Ubuntu specifically.

      TBF they usually ask me first but they’ll also ask the salesperson.

  • Have an elderly patron at the cafe that I volunteer at as a tech support (basically helping the old sods learn how to use their phones and connect to the new digital services from the government in Denmark) and he is a Linux user too. Dude is 79 and is the fella I go to if I have any linux questions. Think he uses an old IBM ThinkPad and practically consoles everything except his web use. I want to stay as pro as him when I turn 79!

  • I did once have a very not technical mate ask for some help with their laptop, and it was randomly running edubuntu? I was like yeah no worries I got this but why TF are you running linux, they didn’t even really understand, apparently some random friend had set them up with it because they didn’t want to pay for windows lol.

  • That was really nice but I think the lady was lucky that she met you. Can you imagine if she had met Linux Torvalds himself? He would have told her off for not knowing that the 2.6 kernel was many years old, the whole Linux world had moved on with strides beyond this old piece of software and reached 6.5 and there was no reason wasting everyone’s time with this kind of question. Plus: “we never, ever break the user experience and hence the mouse should work without questions!”

    •  Gamma   ( @gamma@programming.dev ) 
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      10 months ago

      My experience is still pretty good there. Back in ~2015 my family got an USB WiFi card which needed an out-of-tree module, which the manufacturer had on Github, complete with DKMS instructions. It was upstreamed after about a year, though!

      The only completely unsupported device I’ve had is my laptop’s fingerprint sensor.

          •  festus   ( @festus@lemmy.ca ) 
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            310 months ago

            I think it’s gotten better in recent years. Years ago when I was trying to switch to Linux I had an NVIDIA 750 GTX Ti, back when it was the first Ti card and required the absolute latest drivers. Ubuntu’s repos didn’t package those drivers and Nouveau didn’t support it, so I had no choice but to install NVIDIA’s drivers manually. Then every time the kernel updated the drivers were effectively uninstalled and my system was unusable until I reinstalled the drivers manually. That experience led me to switch to AMD for the next card I bought.

            About a year ago though I switched back to NVIDIA for the AI capabilities and I’ve had an absolute flawless experience with it, despite using (or because of?) Arch.

    •  phx   ( @phx@lemmy.ca ) 
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      210 months ago

      Graphics card is generally ok if it’s AMD, and Nvidia is also ok with a bit of extra with. Intel I’ve never used anything that wasn’t built in.

      For wifi, Intel or Atheros cards are high chances of just working. Some other stuff can be hit or miss but I’ve found most recent USB adaptors are ok.

    • I’m imagining, it said on the packaging of the mouse that it needed that kernel version.

      In Linux, the kernel delivers most drivers, so it may not yet have had the appropriate mouse driver in kernel versions before that.

        • Kind of surprisingly, but kind of not, I’ve often seen it mentioned for such rather basic hardware.

          Thing is:

          • The chip manufacturer sells in extremely high quantities (to many mouse manufacturers).
          • They probably hardly have to do anything for Linux support, because it’s such basic hardware. Write a driver once and slightly maintain it over the decades.
          • Aside from low cost, their only real sales argument is reaching a bigger market with their chips, and the Raspi crowd + deals with organizations running exclusively Linux, isn’t that irrelevant either.
  • So you’re the nice boy from the store? Good to see you here. I got my mouse connected and can now browse fediverse using my Linux Mint. BTW I’ve checked and I’m running Linux kernel version 6.2.9. Should I update?

  • I worked retail in electronics for quite a while and all the linux people I encountered were turbonerds for the most part. Thankfully I think that is changing. I imagine this lady had one of her family members set her up of course.

    • tbh: she probably clicks on the thing that says “INTERNET” and thats it. I’ve been setting up a few computers in my family for people 50+ and they mostly don’t even know the name of the program they use and mix it all up. I then just install a program and prefix the shortcut with the service. Like “MAIL Outlook”, “INTERNET Firefox” so they know where to go.