Hey everyone,
So I have an upstairs office that is experiencing complete loss of internet for about 1-2 minutes throughout the day (every few hours).
This started this week. I have not made any adjustments to any hardware.
It’s affecting all hardwired computers in my office (1x mac, 1x windows tower)
Here is my set up:
From the street, we have Fibre Optic internet.
The supplied router + modem also includes MoCA, so I have a coax cable leaving the router going into a coax plate in the wall.
I then have a coax spliter that is “MoCA safe” in the garage, where the coax lines run through the house.
In my office I have a “ScreenBeam Bonded MoCA 2.5” adapter that sends Ethernet to a “TP-Link 5 Port Gigabit Ethernet Network Switch (TL-SG1005D)”
This switch then has Ethernet cables going to my Mac and my windows PC. I am able to get 980Mbps up and down. It’s great.
When the internet goes out, it goes out on both devices at the same time. It lasts for 1-2 minutes as I said, and happens seemingly randomly throughout the day.
What should I troubleshoot first, and how should I go about it?
Is the router wireless too? If so I would connect my phone to it and when you get an outage on a computer, check if your wifi is working. If it is, it’s something in the hardwired components. But if the Internet connection drops on wifi too, you know it’s somewhere in the router or past that to the external network. Have you power cycled your network equipment? Any chance you have a laptop handy? You can test right at the switch or at the router when your computers drop.This will help narrow down where to look further.