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stappern ( stappern@lemmy.one )  to Steam Hardware@sopuli.xyz ·
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3 years ago

Valve refuses to replace my broken steamdeck.

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Valve refuses to replace my broken steamdeck.

stappern ( stappern@lemmy.one )  to Steam Hardware@sopuli.xyz ·
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3 years ago
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Bluetooth is not working at all plus many other issues. Basically told me “sorry :(”

Fuck valve. Last time they see my money.

edit for the skeptics

https://lemmy.one/post/2742343

https://lemmy.one/post/2304329

bluetooth issue : https://imgflip.com/gif/7wy8jn

  • Mambert ( Mambert@beehaw.org ) 
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    3 years ago

    What other issues? I’d like to see that chat as well.

    • stappern ( stappern@lemmy.one ) OP
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      3 years ago

      Basically it’s unusable connected to a tv the interface starts bugging out and going in slow motion… remote play doesn’t work properly or at all…

      Plus other stuff I probably forgot,I barely use this device.

      I restored the original firmware and tried all 3 software channels.

      And I’m being asked over and over “have you put the device in pairing mode?”

      Like wtf

      • Mambert ( Mambert@beehaw.org ) 
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        3 years ago

        Slow motion sounds like dropped frames, are you connecting it to a 4K TV?

        I’ve been using my steam deck about daily, what software channels are you referring to?

        I have never used steam’s remote play so I am unable to diagnose or help with that issue.

        • stappern ( stappern@lemmy.one ) OP
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          3 years ago

          I tried everything from 720 to 4k ,all the same.

          Stable,beta,preview.

      • nickwitha_k (he/him) ( nickwitha_k@lemmy.sdf.org ) 
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        3 years ago

        How were you connecting it to the TV? USB-C DisplayPort? Official dock? 3rd party dock?

        • stappern ( stappern@lemmy.one ) OP
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          3 years ago

          Official dock I tried everything at this point.

          • OsrsNeedsF2P ( OsrsNeedsF2P@lemmy.ml ) 
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            3 years ago

            Except for posting logs

            Honestly, if you were as useless right now when talking to support, I’m not surprised they told you to kick it

            • stappern ( stappern@lemmy.one ) OP
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              3 years ago

              How is posting a chat log gonna fix my issues???

              I’m not gonna post my private conversations just because you ask XD bootlickers

              • OsrsNeedsF2P ( OsrsNeedsF2P@lemmy.ml ) 
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                3 years ago

                It would prove that Valve is refusing to replace your broken Steam Deck and that you were cooperating with support

                • Scrubbles ( scrubbles@poptalk.scrubbles.tech ) 
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                  3 years ago

                  Or prove that they did something stupid to their deck and valve is following their warranty rules which obviously why OP is being so closed off about it

              • Mambert ( Mambert@beehaw.org ) 
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                3 years ago

                Now you’re making claims that valve isn’t helping you, and not showing evidence of it.

                If you can’t show it, you don’t know it.

              • Wookie ( Wookie@artemis.camp ) Banned
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                3 years ago

                Removed by mod

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