Bluetooth is not working at all plus many other issues. Basically told me “sorry :(”
Fuck valve. Last time they see my money.
edit for the skeptics
https://lemmy.one/post/2742343
https://lemmy.one/post/2304329
bluetooth issue : https://imgflip.com/gif/7wy8jn
Scrubbles ( @scrubbles@poptalk.scrubbles.tech ) English23•10 months agoOkay folks let’s start guessing what’s actually going on that OP here is trying to hide. I’ll kick us off, I’ve got
- OP modified their deck in some way that voids the warranty, broke something, tried to change it back like nothing happened, and now wants a replacement
- OP flashed a custom OS on there that’s not supported and they don’t know how to go back, and Steam support obviously doesn’t support it and it’s not a hardware issue so… tough
- OP broke their deck and is trying to come up with flimsy excuses to get a free replacement, like “Well yeah I mean it’s cracked but it wasn’t working anyway so give me a new one”
I worked in computer repair for 5 years so I’m very familiar with all the excuses people give to get me to replace something under warranty, and these lame excuses and refusal to share all of the issues just reek of something else going on
OsrsNeedsF2P ( @OsrsNeedsF2P@lemmy.ml ) 22•10 months agoPost chat logs
I’m still trying to get them to reason if they don’t by tomorrow I will post it.
I’ve been asked like 3 times if the device was in pairing mode… I can’t even…
TransplantedSconie ( @TransplantedSconie@lemm.ee ) 17•10 months agoYeah, post those logs. They are extremely willing to replace and fix decks.
Apparently not
socphoenix ( @socphoenix@midwest.social ) 16•10 months agoQuestion for you: why post here, a community that is largely a help forum and refuse to answer questions from people trying to help? There’s been a few here trying.
Follow up: how can you say they are refusing to replace your deck while also saying you’re still working with them? Which is it?
From the outside looking in it’s clear something isn’t working as expected which happens with tech sometimes. Acting like the only possible option is a device replacement while not answering questions seeking to help really feels like there’s missing info here.
Edit: just looked at you last link and it appears your dock is working now?
Mambert ( @Mambert@beehaw.org ) 13•10 months agoWhat other issues? I’d like to see that chat as well.
Basically it’s unusable connected to a tv the interface starts bugging out and going in slow motion… remote play doesn’t work properly or at all…
Plus other stuff I probably forgot,I barely use this device.
I restored the original firmware and tried all 3 software channels.
And I’m being asked over and over “have you put the device in pairing mode?”
Like wtf
Mambert ( @Mambert@beehaw.org ) 4•10 months agoSlow motion sounds like dropped frames, are you connecting it to a 4K TV?
I’ve been using my steam deck about daily, what software channels are you referring to?
I have never used steam’s remote play so I am unable to diagnose or help with that issue.
I tried everything from 720 to 4k ,all the same.
Stable,beta,preview.
nickwitha_k (he/him) ( @nickwitha_k@lemmy.sdf.org ) 2•10 months agoHow were you connecting it to the TV? USB-C DisplayPort? Official dock? 3rd party dock?
Official dock I tried everything at this point.
OsrsNeedsF2P ( @OsrsNeedsF2P@lemmy.ml ) 9•10 months agoExcept for posting logs
Honestly, if you were as useless right now when talking to support, I’m not surprised they told you to kick it
How is posting a chat log gonna fix my issues???
I’m not gonna post my private conversations just because you ask XD bootlickers
OsrsNeedsF2P ( @OsrsNeedsF2P@lemmy.ml ) 8•10 months agoIt would prove that Valve is refusing to replace your broken Steam Deck and that you were cooperating with support
Scrubbles ( @scrubbles@poptalk.scrubbles.tech ) English6•10 months agoOr prove that they did something stupid to their deck and valve is following their warranty rules which obviously why OP is being so closed off about it
Mambert ( @Mambert@beehaw.org ) 6•10 months agoNow you’re making claims that valve isn’t helping you, and not showing evidence of it.
If you can’t show it, you don’t know it.
Gaybees ( @Gaybees@artemis.camp ) 13•10 months agoYea after reading through the comments and looking into other cases where steam bent over backwards to help even devices out of warranty, I’m also firmly in the “OP is not telling the full story” camp.
YTA, Post logs.
conciselyverbose ( @conciselyverbose@kbin.social ) 11•10 months agolol what’s the point of any of your links? None of them are even mildly informative or useful for any purpose.
It’s extremely difficult to believe that you even might be posting in good faith with the absolute joke of the shit you’re linking to.
It’s a video showing the literal Bluetooth issue I’m having. Not aure what to tell you. You can clearly see the device going disconnected and connected in a loop.
That’s not normal behavior.
Jordan Lund ( @jordanlund@lemmy.one ) English9•10 months agoYour links offering “proof” are other lemmy threads.
Where’s your communication with Valve?
winkerjadams ( @winkerjadams@lemmy.dbzer0.com ) English9•10 months agoHow long have you had it?
It’s in warranty.