Okay folks let’s start guessing what’s actually going on that OP here is trying to hide. I’ll kick us off, I’ve got

• OP modified their deck in some way that voids the warranty, broke something, tried to change it back like nothing happened, and now wants a replacement
• OP flashed a custom OS on there that’s not supported and they don’t know how to go back, and Steam support obviously doesn’t support it and it’s not a hardware issue so… tough
• OP broke their deck and is trying to come up with flimsy excuses to get a free replacement, like “Well yeah I mean it’s cracked but it wasn’t working anyway so give me a new one”

I worked in computer repair for 5 years so I’m very familiar with all the excuses people give to get me to replace something under warranty, and these lame excuses and refusal to share all of the issues just reek of something else going on