I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can’t figure out why it is done.
At this point, they might as well use an AI assistant instead.
I don’t know if this is everywhere, but some of the McDonalds locations around me do have some kind of Alexa-like voice in the drive-thrus. Like those automated phone systems. I’m assuming it’s actually taking the order and not just being listened to by staff who are actually inputting the orders.
So yeah, it’s already here.
I eat Taco Bell occasionally and I do like their system. Order on the app, use Apple Pay/Google Pay to actually pay for it in advance; roll up to the drive thru and give your name; drive forward and get food.
It’s the most frictionless fast food experience I ever had ever had.