Fantastic article, thanks for posting it. I think anyone who works in healthcare is familiar with the amount of emotional labor necessary in patient interactions. Obviously it varies depending on where you work, as primary care can have a lot of routine interactions, but any situation which warrants medical intervention is a space in which someone is stressed out on some level. When a patient is stressed out, it can often mean that they cannot show up fully present, and thus demand some form of emotional labor to help stabilize, calm, or deescalate. It would be fantastic to at the very least recognize this very real stress to healthcare employees and to create stronger support networks to help relieve this stress and prevent burnout, and I think with all the burnout that happened around the pandemic the industry is beginning to take this a bit more seriously.