• I understand and value the idea of self-hosting or federation to decentralize services, but Signal is currently my most used chat app for the sole reason that I can tell a friend to go download it and it just works. Supporting self-hosted servers or federation doesn’t necessarily mean that the UX has to be bad, but for small organizations I think the radical focus on a specific experience is the best way to make a good product, and if this is the sacrifice that was made so that we could have a simple, reliable, private messenger then I’m happy with that tradeoff.

    As an example, chat protocols/implementations like Matrix have a lot of potential, but the foundational decisions around decentralization mean that it takes way more work to make it seamless to use. You can’t download a client and start chatting immediately, you need to think about what server to connect to, and that’s already enough of a barrier to make it a no-go for a lot of the folks I regularly chat with who just don’t care enough about privacy/FOSS to put in the effort.