• Although plausible, and part of it, it’s not just that. The second part is much more important (people unwilling to adapt), but one should think about why.

    • How sudden & drastic was the change?
    • How well trained were people?
    • How much support did they get when something went wrong?

    That’s the kind of stuff where companies & public administrations usually suck, “change management”.

    • In Munich at least the “not invented here” syndrome also played a significant role, with them rolling their own Linux distribution and then not keeping it up to date, thus causing frustrations with users due to outdated software.