Recently I accidentally made a Fediverse post which went viral:
stop using discord for your open source communities
That post is short, punchy, opinionated, and prescriptive, which I suspect is the cause for its virality.
Unfortunately, like many micro-blog posts, it lacks nuance, which many replies highlighted. I made the post to vent my frustration at needing to join a Discord server to interact with a community, so it is far from a measured critique of the subject.
This blog post is an attempt to address those nuances in greater detail. This is not an exhaustive analysis, and I’ve resolved to not let “perfect” be the enemy of “done”.
If you were trying to manage a server with 2k active users 7 mods isn’t all that much. Assuming for a moment this was a little while ago (discord did release some pretty nifty mod tools over the last year or so) and you had not set anything up in regards to third party bots.
With the newest discord modtools in addition with third party bots discord is in my experience very good to manage for a chat platform. Certainly much easier than IRC ever was and still is for that matter.
Of course not all 2k were active but the server definitely had a very active and dedicated core of users and we had many newbies joining almost everyday. The worst I remember, actually, was when one of our admins decided to promote the project on TikTok (for some reason) and his content was blessed by the algorithm. It was a literal meat grinder.
I’m not sure if there was even something that could have been automated. Like, of course you could automate banning raiders or spammers, iirc we had that, but what is there to automate when you’re dealing with plain xenophobia/racism/homophobia (and this was not a rare occasion)? Introducing word filters might work in some contexts but this was not the case since it was a very multilingual server. Well, server-wide filters would be useless, channel-wide filters could be helpful, though, but I doubt there is a way to implement them without bots, unless Discord introduced such capabilities.
Good to hear that a lot has now changed for the better though but it would not really improve my experience back then simply because the community of discord servers can sometimes be pretty awful. Maybe it’ll go away as Discord is getting way more mainstream nowadays but even just a few years ago it was a very specific kind of people that joined Discord and they were not always nice.