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Blaze (he/him) ( Blaze@infosec.pub )  to Android@lemdro.idEnglish · 1 year ago

Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15

forum.fairphone.com

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  • buyeuropean@feddit.uk
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Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15

forum.fairphone.com

Blaze (he/him) ( Blaze@infosec.pub )  to Android@lemdro.idEnglish · 1 year ago
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  • cross-posted to:
  • buyeuropean@feddit.uk
  • fairphone@lemmy.ml
An open letter to the Fairphone community
forum.fairphone.com
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Over the past few months, we’ve fallen short in communicating with you about certain issues that you have been flagging on the forum, such as the long wait times for customer support and the long overdue Android 14 update for the Fairphone 4. We’re truly sorry about that. It was never our intention to leave you in the dark, but rather, to wait till we had something solid to share. However, saying nothing is not the way to go. We want to make this right. So we’re sharing this update to explain wh...
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  • vga ( vga@sopuli.xyz ) BannedBanned
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    1 year ago

    I realize that I’m an asshole for telling them what to do but here’s what they need to do: They should drop all development of their own Android and put significant resources to making their next phone work with GrapheneOS.

    • sanpo ( sanpo@sopuli.xyz ) 
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      1 year ago

      That’d make them even more of a niche option than right now, since some apps (most notably banking) will just refuse to work.

      • drkt ( drkt@scribe.disroot.org ) 
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        On the contrary; many people want GrapheneOS but don’t want a Google phone.

        • Possibly linux ( possiblylinux127@lemmy.zip ) 
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          1 year ago

          Define most people

          Lemmy isn’t exactly a great representation of the general populous

          • drkt ( drkt@scribe.disroot.org ) 
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            I said many

        • sol ( sol@lemm.ee ) 
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          1 year ago

          Many do, and many want something else. Personally the uncertainty around banking apps working is what keeps me away from GrapheneOS.

          • drkt ( drkt@scribe.disroot.org ) 
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            1 year ago

            Well, mine work. I haven’t found a single app that doesn’t.

        • sanpo ( sanpo@sopuli.xyz ) 
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          1 year ago

          And, like I said, that’s a niche.

          I’d love to use GrapheneOS myself, but unfortunately too many apps I need won’t work on it.

          • Ulrich ( Ulrich@feddit.org ) 
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            1 year ago

            I haven’t found any apps that don’t work with the proper permissions enabled.

            • steal_your_face ( steal_your_face@lemmy.ml ) 
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              1 year ago

              Do you use sandboxed google play? If not you must you mostly open source apps.

              • Ulrich ( Ulrich@feddit.org ) 
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                1 year ago

                Yes I do but no, that’s not correct, most apps in Play Store work fine without Play Services.

          • ReversalHatchery ( ReversalHatchery@beehaw.org ) 
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            1 year ago

            they could probably just extend it with the bits that google requires for corporate approval, and release that as a fork, while still contributing to the development of base graphene os.

            I mean they don’t need to use plain graphene, a partnership could make things easier for both parties by avoiding needless duplication of efforts.

        • vga ( vga@sopuli.xyz ) BannedBanned
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          1 year ago

          What most people don’t seem to understand is that every Android phone is a Google phone unless you go through the degooglification.

          I would (and did) just use Apple phones if it weren’t for GrapheneOS.

      • Ulrich ( Ulrich@feddit.org ) 
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        1 year ago

        Most of them work fine. Typically don’t have to even enable compatibility mode.

        Although Google’s new Play Integrity API is breaking more apps every day.

      • vga ( vga@sopuli.xyz ) BannedBanned
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        1 year ago

        Banking apps generally speaking work, it’s the NFC payments via google pay that don’t and probably never will.

    • Possibly linux ( possiblylinux127@lemmy.zip ) 
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      That problem with that is the Graphene devs

      Probably better to make something for the general population. If nothing else maybe work with Calyx OS or /e/os

      • Lka1988 ( lka1988@lemmy.dbzer0.com ) 
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        1 year ago

        Agreed. Graphene is a fantastic product, but the devs are absolutely insufferable.

        • ADTJ ( ADTJ@feddit.uk ) 
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          1 year ago

          I’d heard about it as a secure, pro privacy ROM but never used it since it’s not available on my current device. But after seeing their attitude on some forums, it honestly put me right off ever wanting to try Graphene OS.

          I’m glad it’s not just me

      • vga ( vga@sopuli.xyz ) BannedBanned
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        1 year ago

        No, the hardware of Fairphones lacks certain security features.

      • compostgoblin ( compostgoblin@slrpnk.net ) 
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        1 year ago

        Murena ships Fairphones with /e/os in the US

    • BentiGorlich ( BentiGorlich@gehirneimer.de ) 
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      1 year ago

      they are already actively working with e/OS and iodéOS. Don’t know if e/OS already supports Android 15 like iodé does, but they could just focus on that next release…

    • Ulrich ( Ulrich@feddit.org ) 
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      1 year ago

      That would make their already very expensive phone even more expensive, if it were even possible at all.

  • Piing ( Piing@feddit.org ) 
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    1 year ago

    Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.

    I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can’t believe there’s a sudden spike in support requests.

    • JustEnoughDucks ( JustEnoughDucks@feddit.nl ) 
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      1 year ago

      I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.

      Headphone jack removal, selling shit earbuds with “repairability” that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.

      I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.

    • Blaze (he/him) ( Blaze@infosec.pub ) OP
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      1 year ago

      Damn, that’s bad customer service

    • BentiGorlich ( BentiGorlich@gehirneimer.de ) 
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      1 year ago

      I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply… So yeah customer service is really bad at the moment… Still love the product, though

    • Psythik ( Psythik@lemm.ee ) 
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      1 year ago

      You have the patience of a saint.

      That ticket is never going to get responded to. Make another one, and if they don’t answer within 3 days, start blowing up their phones.

    • Dekkia ( Dekkia@this.doesnotcut.it ) 
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      1 year ago

      Have you tried using the support chat?

      At least for me this helped to cut response time for the warranty replacement of a part way down.

      • Piing ( Piing@feddit.org ) 
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        1 year ago

        It only being open 6 hours a week, and only during working hours makes things a little difficult.

    • Avid Amoeba ( avidamoeba@lemmy.ca ) 
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      I understand development taking a long time and being unable to commit to timelines.

      Handling support tickets is another matter entirely.

  • Albbi ( Albbi@lemmy.ca ) 
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    1 year ago

    This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.

    • ReversalHatchery ( ReversalHatchery@beehaw.org ) 
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      1 year ago

      why would you choose samsung, of all?

      • Blaze (he/him) ( Blaze@piefed.social ) 
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        If you are looking for a device smaller than 155mm from at least 2023, you can choose between

        • Google (subpar hardware)
        • Xiaomi (don’t allow third-party launchers)
        • Motorola Edge 50 Neo (subpar chipset)
        • Sony (overpriced)
        • Samsung

        https://www.gsmarena.com/results.php3?nYearMin=2023&nHeightMax=155&nRamMin=6000&idOS=2

        Edit: Xiaomi allows third-party lauchers but blocks gestures navigation.

        • ReversalHatchery ( ReversalHatchery@beehaw.org ) 
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          xiaomi doesn’t allow third party launchers anymore?? what a shitty change. since when is that?

          also, I would rather have “subpar” hardware and a decent OS than trendy hardware and all the bloat and datamining of the world. but that honestly excludes most phones.

          • Blaze (he/him) ( Blaze@piefed.social ) 
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            To be precise, Xiaomi OS allows you to change launchers, but you can’t use navigation gestures with them, you have to use the 3-buttons. It’s a deal breaker for quite a few people, and it’s a shame, because besides that the phones are great on paper.

            The decision between the hardware and the OS is personal. I got a S23 recently because I wanted a smaller phone, it’s great so far.

            I considered Pixels for a while, but on top of the subpar hardware the fact that you can’t remove the Google search bar from the Pixel launcher is still crazy to me.

            I’ve had a Motorola 30 Fusion for a while, it’s a great device. If the Edge 50 Neo had a better chipset, that would have been my go-to.

            • ReversalHatchery ( ReversalHatchery@beehaw.org ) 
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              you can’t remove the Google search bar from the Pixel launcher is still crazy to me.

              yeah that’s crazy, but it’s relatively easy to fix compared to deep rooted bloat and whatnot in the system. the pixels even have good support for some alt ROMs, that can’t be told about most samsungs, so you are basically forced to use their software

              • Blaze (he/him) ( Blaze@piefed.social ) 
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                I unbloated the S23 quite quickly, it’s not as bad as I thought it would be.

                Pixels have indeed good support for alt ROMS (the grapheneOS support almost made me get one), but the battery issue seem to happen quite often:

                https://old.reddit.com/r/GooglePixel/comments/1jorwd3/battery_megathread_april_2025/mnybfar/

        • ඞmir ( Amir@lemmy.ml ) 
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          After about 13 years of experience with a lot of Android phones, I’m never buying anything other than Google Pixels again. Every other manufacturer just fucks up the software so badly I can’t deal with it.

          And no this is not an ad, I hate the state of Android atm, but it is what it is.

          • Blaze (he/him) ( Blaze@piefed.social ) 
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            To each their own. My main issues with Google is the subpar chipset and the short battery life. Also the fact that you can’t remove the Google search bar from the Pixel launcher.

            https://www.androidpolice.com/google-pixel-9-needs-great-battery-life/

            https://old.reddit.com/r/GooglePixel/comments/1jorwd3/battery_megathread_april_2025/mnybfar/

            • ඞmir ( Amir@lemmy.ml ) 
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              You can change the Google Search bar to another search engine, at least in Europe. You can’t remove it entirely, but I just tried it and I can set it to DuckDuckGo

              • Blaze (he/him) ( Blaze@piefed.social ) 
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                To each their own, but not being able to just remove it just seems weird to me.

                • ඞmir ( Amir@lemmy.ml ) 
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                  That’s a decent complaint, but making that a deciding factor for which smartphone to buy seems like shooting yourself in the food because the cheese was too orange-colored when choosing a sandwich

  • poddus ( poddus@discuss.tchncs.de ) 
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    I’ve had problems with ghost touches on my fp4. customer service just doesn’t respond. I also get weird app crashes. can’t recommend the company like this. long term support was the whole point!!

    • reksas ( reksas@sopuli.xyz ) 
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      i have same problem with ghost touch, though it seems it happens only under certain kind of unknown conditions. I think it might have something to do with moisture in air and/or some other unknown thing.

    • Dekkia ( Dekkia@this.doesnotcut.it ) 
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      My FP4 got the opposite problem where it sometimes ignores inputs when placed on a soft surface.

      But I guess I’d rather have that issue than yours.

  • splendoruranium ( splendoruranium@infosec.pub ) 
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    Using LineageOS on my FP4, so… 🤷

  • BentiGorlich ( BentiGorlich@gehirneimer.de ) 
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    I own a FP4 and I’ve been on Android 15 for a while now, as I run iodéOS … To me it is astonishing how a thrid party OS can have better support than the first party one 😅

    • ADTJ ( ADTJ@feddit.uk ) 
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      It does feel counterintuitive but it kinda makes sense since it’s probably a small dev team.

      The third party OS is being dogfooded and its devs probably use it on a daily basis, making minor improvements, it probably has different people working on a port for their own device, etc.

      For a company that’s selling products, their time is split between fixing issues in the current OS, and building the next version of the OS for new phones

  • hornedfiend ( hornedfiend@sopuli.xyz ) 
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    I was/am definitely considering fairphone as a full european alternative, however it seems they are also plagued by support issues and delays and pixels are still the best way to go, unfortunately.

    • neons ( neons@lemmy.dbzer0.com ) 
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      If you’re comfortable with Custom ROMs, the Fairphone is still a fantastic alternative

      If you’re not, then nothing-phone is british

  • RachelRodent ( WeLoveCastingSpellz@lemmy.dbzer0.com ) 
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    Imean my fp4 has ubuntu touch on it, still sad to see

  • MystValkyrie ( MystValkyrie@lemmy.blahaj.zone ) 
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    deleted by creator

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