I’ve been looking to switch from gmail to a different email provider that’s more private. I’ve been hearing about Tuta, are there any drawbacks to it? Are there better options?

For a while I was planning on making the switch to protonmail but that’s off the table now due to the recent events surrounding them.

  • ProdigalFrog ( ProdigalFrog@slrpnk.net ) 
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    2 years ago

    Tuta and Posteo are both pretty excellent (posteo is cheaper, but has a few less options that might be a deal breaker if you need them, like custom domain support).

    Disroot is a good free option, and they offer custom domains after a one time donation.

    Mailbox is okay, though they are known to have a very odd 2fa, and will recycle your address if you ever stop paying, allowing others to claim it and potentially impersonate you.

    Posteo is unique in that they’ll never delete your account for inactivity, or even if you stop paying, where they’ll let you access and read emails, but not let you send them until you pay again.

    Edit: apparently Tuta is going downhill according to others here, which is unfortunate :(

  • perishthethought ( perishthethought@lemm.ee ) 
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    2 years ago

    I’ve used Tuta for more than 4 years. It’s a solid choice if you accept a couple few things:

    • they’re a small company, doing their best to survive.

    • you have to use their client apps. They take security very seriously and assume all of their users do as well.

    • prices might go up every few years but I am still paying my original rate, for my original features.

    • the search function does work but is very slow.

    But otherwise, I’m very happy and expect to stay with them for the forseeable. Good luck in your search.

  • I’ve used Tuta for years, paid account with multiple custom domains.

    I prefer them for their principles, but their clients are extremely frustrating. Emails load very slowly and their email search is basically unusable.

    I’ve resorted to downloading old emails and using other clients to import and search through them. I really wish they would improve their email search.

      • feoh ( feoh@lemmy.ml ) 
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        2 years ago

        Services cost money to run. Either you pay for the product or you are the product.

        Make your choice, name your poison. No skin off my nose in any case :)

        • azalty ( azalty@jlai.lu ) 
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          2 years ago

          I mean I self host for 4€/month and I could fit multiple emails in there

          Email is pretty much just about storage at some point, and there are a lot more cost effective servers for this, than a simple VPS

          • feoh ( feoh@lemmy.ml ) 
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            2 years ago

            Self hosting email is a non trivial effort. I’ve done it before and am in zero rush to do it again.

            And before you tell me “Oh hey I’ve had no problems at all with delivery getting blocked by GOOG or MSFT” good on you but that has NOT been a lot of people’s experience trying to self host their E-mail, including mine.

  • Arthur Besse ( cypherpunks@lemmy.ml ) 
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    2 years ago

    Tuta’s product is snake oil.

    A cryptosystem is incoherent if its implementation is distributed by the same entity which it purports to secure against.

    If you don’t care about their (nonstandard, incompatible, and snake oil) end-to-end encryption feature and just want a freemium email provider which (purports to) protect your privacy in other ways, the fact that their flagship feature is snake oil should still be a red flag.

  • 18107 ( 18107@aussie.zone ) 
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    2 years ago

    I’ve had a bug with the android app where sometimes notifications for emails just don’t happen. I’ve received a new email notification, opened the app, and found that the notification was for an email received 5 hours ago, and I didn’t get any notification for the email 3 days ago or the email 1 hour ago.

    Despite this issue and several other minor issues, I still recommend Tuta. Mostly because I can’t find anything better.

    • If you’re on Android, by any chance, have you gone through all the battery optimization, background process killing, and startup settings? Some OEM’s versions of Android are real bad in that way. Giving the app the right settings and permissions may decrease the number of delayed notifications like that.

      • 18107 ( 18107@aussie.zone ) 
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        2 years ago

        I am using Android until I can find an alternative. I’ve turned off all optimisations I can find. I haven’t had the issue in a few weeks, but it did happen once since changing settings. I’m hoping that something random I did (like a phone restart) somehow fixed everything.

          • 18107 ( 18107@aussie.zone ) 
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            2 years ago

            I’m looking everywhere I can. I haven’t found any OS that works with my current phone (Nokia G42), and the aren’t too many phones that meet my needs (dual Sim, small, headphone jack, repairable, runs open source OS).

            I’ve given up actively searching and I’m mostly browsing Lemmy and hoping to stumble across something useful. Please let me know if you have any more suggestions.

  • If you don’t want to run your own mail server then there will always be a trade off somewhere. That trade off could be high costs to pay a tech firm to run a private mail server for you, could be lack of features, could be privacy, could be a lot of things. Even with your own mail server there will be trade offs around security etc. depending upon your skillset.

    Personally, I have a hybrid approach.

    • Business is on a mail server
    • Personal with sensitive data (health, bills, etc.) is on a mail server
    • Personal - subscriptions, newsletters, etc. is on Proton
    • Everything else is on Gmail

    I also have other accounts (e.g. DDG, Apple Mail, for specific use cases, but I forward the content I receive there into Gmail.

    I’ve had a look at Tuta and haven’t seen enough to convince me to move anything there. I’m not going to move my mail servers to a cloud provider, Gmail is there because the address is 20 years’ old and I can’t be bothered updating everywhere that it’s used, and Proton has been great for years, has grown well, and has a corporate mission that I agree with. DDG, Apple Mail etc. is what the internet sees of me - They generate unique email addresses and then I forward the content I want into Gmail, or sometimes Proton.

  • I don’t have the know how to talk about safety and privacy, but here are some caveats.

    I think you have to use their client and can’t add your adress to 3rd party clients like thunderbird. Their client is however nice to work with.

    If you forgot your password, the only way to change it is by using a key that is given to you after account creation. Keep it safe! Check for spelling errors If you lost the note or it’s not in you passwordmanager or whatever you use, your account is not recoverable. Their support can’t help you reset your pw.

    Other than that they make email encryption pretty easy with a checkbox right under the recipient in the email editor.

    Another handy feature are the aliases. (Payed feature) You can set up some email adresses for certain purposes, and filter their traffic into different inboxes quite easily. If one of them.get’s compromised, deactivate and move in. Your master adress is probably still usable.

    What I do not like is the fact that paying customers get support first.

  • bl4kers ( bl4kers@lemmy.ml ) 
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    2 years ago

    Yes, I use it and generally like it. Their app is a little buggy, but they have email support and accept bug reports on GitHub. This is helpful for finding out what other users are seeing. It’s a small dev team with frequent releases

      • Termight ( Termight@lemmy.ml ) 
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        2 years ago

        What’s the practical takeaway here? Just don’t have an email basically

        @Cgers@lemmy.dbzer0.com The takeaway here is not “don’t use email at all.” You can employ OpenPGP, and encrypt your emails. Also, host your own keys. Perhaps don’t allow a single corporation to have your private key and access to your encrypted messages simultaneously.