Extract : Proton disabled email accounts belonging to journalists reporting on security breaches of various South Korean government computer systems following a complaint by an unspecified cybersecurity agency
Proton responded, most were in clear violation of ToS and correctly flagged. 2 were unsuspended. Half the article is bullshit, especially the legal claims
CERT Fd up and called two whitehat disclosure accounts malicious
Proton did not check these accounts before they torched them.
Specifically for the type of privacy and security that Proton offers, I would expect a slightly higher level of customer service. Perhaps a message to the end user saying we are considering terminating your account. And giving you a chance to appeal before you knock it out.
This is by far not the worst thing they’ve done and in some sense it’s not completely unreasonable. But I think they could do better.
Extract : Proton disabled email accounts belonging to journalists reporting on security breaches of various South Korean government computer systems following a complaint by an unspecified cybersecurity agency
Which is still bad? Why would blind report warrant disabling accounts? It’s like those DMCA takedowns.
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Listen, but check before acting.
Proton responded, most were in clear violation of ToS and correctly flagged. 2 were unsuspended. Half the article is bullshit, especially the legal claims
Clarification:
CERT Fd up and called two whitehat disclosure accounts malicious
Proton did not check these accounts before they torched them.
Specifically for the type of privacy and security that Proton offers, I would expect a slightly higher level of customer service. Perhaps a message to the end user saying we are considering terminating your account. And giving you a chance to appeal before you knock it out.
This is by far not the worst thing they’ve done and in some sense it’s not completely unreasonable. But I think they could do better.
This seems like it’s intentional though. CERT needs to be held responsible. You should always have a notice of termination.