• It’s like blaming an ethernet cable for giving your computer a virus.

    The designer of the virus is the asshole, and you would be the idiot who went to the website.

    You are right that mental pain is an exaggeration, but it’s the accumulation of insufferable interactions that make you hate retail. When 25% of people expect you to act for them, you feel like a puppet. YES the business demands this, but the customer invokes it. So don’t invoke it and let workers sigh relief when you decide not to try to “test” their company response. Is this really that complicated?